Shipping policy

At MASAARI, every piece is carefully prepared and packaged before shipping.

Ready-to-ship pieces are dispatched on the next business day following your purchase.

Made-to-order pieces are handcrafted especially for you and dispatched within 5 business days after your purchase.

Business days exclude weekends and public holidays.

We ship from Portugal.

Delivery times vary depending on the destination and shipping carrier. Estimated delivery times and shipping costs are displayed at checkout.

Please note that delivery times are estimates and may be affected by circumstances beyond our control.

For deliveries outside the European Union, customs duties, import taxes or other charges may apply. These are the responsibility of the customer.

Once your order has been dispatched, you will receive a shipping confirmation by email, along with tracking information whenever available.

For any questions regarding your order or delivery, please contact us through the contact details provided on our website.

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